Monday, March 3, 2008

Customers Are A Nasty Bunch Too!

I've always been complaining about how shabbily I've been treated by those from the customer service industry whenever I go out and maybe I've been a little too harsh on perceiving everyone from the customer service industry as being a bunch of rude and arrogant people, little realizing that I also happen to work in that same customer service industry and has seen how it looks from the other side of the fence.

I didn't take into consideration that there are also nasty and arrogant customers who just think that because they're a paying customer they deserve to be treated like a king. I mean, I've always and I mean always been polite to all those in the customer service industry (well, that is until they piss me off big time) but I've seen and experienced customers who are simply horrible and mean as well.

I've seen these horrible little rotters acting like as if the customer service people owe them a living. They will treat them like dirt and scream at them if something doesn't come on time or if a particular dish isn't tasty enough. Sometimes the poor waiter or whomever it is on the receiving end would feel so humiliated by it all. As much as I complain about how bad a service I get sometimes, I've always treated people with respect until a time when they don't deserve that respect anymore. And I NEVER, ever am rude to someone who is actually serving me drinks or food and I'll tell you why.

Back in my college days, I mixed around with this bunch of guys. We had a group of seven of us, including my two best buddies Sean and Adrian, always hanging out together. Don't get me wrong, we weren't a gang or anything like that. We were naughty and mischievous and a little infamous in college but we were also a loveable bunch of people ... LOL! All we wanted was just to have fun back then. We never really were all that interested in studying.

Over time (well, in the space of two years really), we formed quite a friendship. Everywhere we went and everything we did, we did together, all seven of us. Even if one of us during class would need to use the washroom, all six of the rest of us would go along ... LOL! Yes, we gave our class lecturers a rough time. Imagine, halfway during lessons, one of us would request permission to go to the washroom and then the other six would follow suit and the lecturer would just shake his head in bewilderment!

Ah, those were good time, but that's a story for another day. I'm actually straying away too much from my actual post. You guys should be used to me and my long windedness by now :D Ok, back to the story. Now, during the college breaks, one of the guys from this group, lets call him Dougy. He went and worked part time at this snooker centre (snooker was a big thing back then) as a assistant manager cum waiter. Well, he was the only staff there anywayy.

Me and my other buddy Seansy would always go and hang out there and keep Dougy company in the evenings to wait for him to finish work. Now one day, there was this customer who came in with his girl friend. They booked a snooker table and ordered some drinks, fresh orange juice for both himself and his girl friend. So Dougy took their order, went in to make their drinks and served them. Now comes the fun part. Next thing we knew, he was shouting for the waiter (which was my friend Dougy) and he started screaming at him rather rudely that his orange juice was tasteless.

Ok, that may have been true but at least do tell my friend nicely. He just started screaming and scolding him and even uttering profanities to my friend in front of all the other patrons there. I guess maybe he was trying to show off to his rather bimbo looking girl friend what a manly man he was. Dougy kept apologizing and said he would take the drink back and make him a new complimentary one. The guy agree but still kept on with his bitching. On the way back into the kitchen, Dougy quietly whispered for us to follow him in the kitchen.

Once inside, we decided to teach that obnoxious punk a lesson. Dougy made a new juice for him but before he poured it into the glass, we filtered it through our dirty shoes (trust me, we didn't mind getting our shoes all wet and sticky), then we spat in it, and next we stirred the drink with a stirrer we found in the garbage bin! Oh, did I mention we also used an unwashed glass, we just wiped it clean. And then Dougy returned the drink to him and we all watched gleefully from the kitchen as this guy drank it all down appreciatively :D That was a very satisfying picture. Really, really satisfying ... LOL! It doesn't pay to be nasty to someone who serves you drinks and food.

Now you know why I said, no matter who I get angry with if they give me bad service, I never, ever get nasty with anyone serving me food ...LOL! You really don't know what they do back there in the kitchen with your food. I've had some nasty clients in my line of work but unfortunately I couldn't like spit in their artwork or anything now could I? (as much as I'd love to, mind you ... LOL!). I've seen things from both sides of the fence and there are some equally bad and nasty customers just as there are the same amount of equally bad and nasty customer service people. Anyone else got any stories of their own to share? I'd sure love to hear them :) In the meantime I can now get back to looking into my car insurance which might be expiring soon. I thought I just renewed the darn thing like yesterday!
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42 comments:

  1. ROTFL! That was one outrageous stunt you guys pulled!

    BI'm sure the image of that punk drinking that specially flavoured orange juice was a sight to behold, ya?

    But I agree with you, some customers can be real pains in the kazoo!

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  2. Serves the arrogant pig right. He didn't mention a slightly cheesy taste or anything? UGGGHHHH....remind me never to piss you or any of your friends off Nick. LOL. You are quite right to treat those who serve you food and beverages with great reverence because believe me I have worked in the hospitality industry and there are no lengths some people won't stoop to for revenge.

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  3. That's the reason I am never rude to waiters!
    Did he say the orange juice tasted nice?! Makes me shudder just thinking about it!

    I knew someone who peed into his 'friends' pint glass while his friend went to the toilet. He watched his friend return and take a swig of his drink, and then told him what he'd done! His friend ran out the pub at lightening speed and never came back.

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  4. I see this freak people everyday in the gym, where it should be a distress place...but no, they even have the guts to call the front liner ladies some nasty name! Sigh..some people just don't have brain!

    If only i can just cancel their membership or maybe do your trick to teach them a lesson..it would be good and fun to see! :D

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  5. Err.. back in my college time, my friends and I were sent to a 5-star hotel for out practical. Our first major assignment were to serve a bunch of college students who were having their graduation day at the ballroom. There was a particular table that was filled with "monkey-like" students who kept asking for stuff, dropping stuff on the floor and talking to us in a rude way like we're their servant. My friend couldn't stand them no more, she spat on their jug of Coke before serving to them!

    Lesson I learned: Never EVER mess with the chef or kitchen people! Hahahaha!

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  6. WOW that's terrible man! I'm now imagining the guy drinking the juice yucks!!! ;)

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  7. Funny, very funny!
    I had a friend who worked in a pub. He used to spit in the glass whenever someone yelled at him.
    Me and my other friends never let him annoyed because we knew what he was capable of doing. :o)

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  8. Hola again Nick, I have some awards for u, happy Tuesday! :)

    http://mariucasperfume.blogspot.com/2008/03/awards-fiesta.html

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  9. Nick, LOL! You know, in North America, you just don't complain that your orange juice is tasteless because you never know what they are going to serve you with it when it comes back to your table...

    :)

    I think there is a movie about it a couple of years back!

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  10. If it's not too much trouble,I'll have the iced tea. Please.

    And I hate to be a bother, but if you could filter it through a gym sock, it would be greatly appreciated. Thank you.

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  11. yew!That's gross!If I were you friend,I think i might do that nasty revenge.I will never yell be rude a server.You never know what they will do behind us.Everyone need to be respect right:)

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  12. Ewww, that drink! How can anyone be so gross? I'll be kind to you, I promise.

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  13. Never EVER EVER be mean to wait staff, no matter how big of a D.B. they may be.

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  14. I am never ever ever asking you and your friends for a glass of orange juice. LOL!

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  15. Nick, check out a tag for you over at mine... http://janiceng.blogspot.com/2008/03/friendship-chain.html

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  16. Andy J - It was a satisfying prank buddy. Just watching him drink that orange juice with out spit and dirt in it was worth the scolding Doughy got ... LOL!

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  17. Gypsy - If he did taste anything cheesy in there, he sure didn't show it. All we know was he just drank every drop of it down. We all went home very happy people that day ... LOL!

    From that day onwards, I've never ever been rude to people in that industry.

    Yeah, me and my buddies are a vengeful lot! LOL!

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  18. The world according to me - He didn't. In fact he drank it down to the last drop ... mmmmmm, our spit must have been tasty ... LMAO!

    Oh, talking about peeing in someones drink, we did something like this once before.

    Urrrrmmmm, did you ever see that friend again? LOL!

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  19. Emelda - People tend to think that just cos they pay for something, that entitles them the right to be rude and nasty.

    I'm sure there are tons of devious things you could do in a gym to extract your revenge on these nasties ... LOL!

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  20. Cindy - I would have done the same thing. There was this party once in my house and there was this show off cousin who was naturally showing off (duh), so when she wanted a drink, I volunteered to make it for her and I actually used my toes to stir the drink ... LOL!

    Yup, the moral of the story, don't be nasty to people who serve you food! LOL!

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  21. Marzie - LOL! It was a terrible thing to do, but yet it was soooooooooo satisfying ... LOL!

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  22. Cidao - You know, I think a lot of those who work in this industry probably do that to their nasty customers. I mean, how can we tell right, since it's all done behind closed doors ... best to be nice to these people ... LOL!

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  23. Marzie - Hello again :D Awards for me? Just for me right? And not for that obnoxious Spiff fellow too right? LOL!

    Will go over soon and collect it. Thank a bunch for thinking of me when handing out awards :D

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  24. Sharon - They made a movie out of this? Can I claim royalties? LOL!

    Everyone knows NOT to mess with the food and drink people unless of course they love spit flavoured orange juice ... LOL!

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  25. Damon - LOL! Don't worry, I'm always nice to my new visitors. No filtered iced teas through any old gym socks for you. Well, not yet anyway ... LOL!

    And welcome to Anything Goes! Hope to see you around more often :D

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  26. Sweetiepie - It wouldn't have been so bad if he had asked nicely and not used profanities. That was a little overboard and he got what he deserved! :D

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  27. BT - LOL! Don't worry, I treat all my friends nicely. I'll even use a brand new shoes to filter the drinks ... LOL!

    Ok, it was a little gross but he deserved every bit of it! :D

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  28. Meleah - I have to agree with you on that one. I'm always at my most polite with waiters. They get my best Sunday smile always ... LOL!

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  29. Awww come on Tammy, would I do a nasty thing like that to my blog buddies? LOL!

    But you can't be too sure right? Hehehehe ...

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  30. Janice - Oh, a tag for me? Thank you :D I'll go check it out soon, ya ...

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  31. Wow... that's gross. Remind to never send ANYTHING back!

    But yeah, I am never rude to anyone that serves me food, this story proves exactly why. I'm not stupid!

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  32. well, I've known of the spatting and heard of the rubbish stirrer and unwashed glass but the dirty shoes!?! gosh, you guys are unbelievable :-) looking forward to more stories of your younger days :-)

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  33. Now that's the disgusting ingredients of a satisfying drink, lol! Thank god, i've never been rude to any waiter.

    But good for that bitchy customer, just trying to impress his bimbo girlfriend, haha...

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  34. Ewwwwww!! Talk about added flavoring!! Yuck!!

    Everyone should bear this story in mind whenever they're out to get a waiter! Waiters are just easy targets for a.holes!

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  35. Jillian - It was gross and absolutely satisfying :D

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  36. Sting it wouldn't have been complete without the dirty shoes. LOL! Great, I have loads of naughty stories of my younger days ... hehehe ... keep an eye out for it :D

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  37. Marlene - LOL! It sure was. I've never ever and will never be rude to waiters.

    Yeah, it would have been sweeter if he actually gave his bimbo girlfriend a sip too ... LOL!

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  38. Syura - Ewwwwwww is an understatement ... LOL! Well, judging from his expression, he must have loved our spit cos he slurped every single drop of the juice :D

    Yup, people tend to think waiters are there to trampled upon, but you just don't know how devious these waiters can be :D

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  39. Oh that was TOO fabulous! Having been in the restaurant/bar industry for the last 18 years... I've seen and been on the receiving end of my share of customer tantrums. And while I have never personally screwed with someone's food... I've never known a cook who wouldn't do it on request.

    I must admit, however, that I have put eye drops in people's cocktails before. But only when they REALLY deserved it.

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  40. Corrina - Eyedrops? I wonder what that tasted like. LOL!

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  41. yeah.. that's EXACTLY why I never send anything back in to the kitchen. even if it's a wrong order. I always tell off my mom for sending back her drinks because it's not hot enough and etc. Dangerous!! She's not mean or anything.. but if she has problems with her food or drinks, she always sends it back. *sigh*

    My mom says i'm too much of a pushover. At least I don't have to worry of having feet being dipped in my drinks.

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  42. Shemah - Same here, if my food or drinks taste awful, I just order something else. No way will I ever send anything back cos I know what vengeful people like me can do ... LOL!

    Well, if your mom is not mean or anything when she sends her food back, than I'm sure her food will return in pristine condition, well, I hope so anyway ... LOL!

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