A couple of months ago, I spoke volumes about P1 Wimax. I spoke about how incredibly fast they are. In fact I was even trying to get people to sign on. Well, let me eat my own words and beg you people not to even bother signing up with P1 cos since the time I started using their service, it has deteriorate to a point that it's driving me up the wall.
When I first started using P1, it was excellent. I was surfing constantly at speeds that were promised to me and downloading stuff was heavenly. Surfing was stressless and I was laughing out loud every time I read someone complaining about their useless Streamyx connection. These days just to get connected to a network takes ages and when I do, a snail could move faster than the speeds they give me. And they claim to be the fastest wireless broadband network in the country! My foot and a half!
I've called their customer service people a million times and trust me, none of the conversations with them were ever friendly ones. I think they have my picture and number pasted on the wall and probably dread to answer my calls. The thing is I wouldn't be so pissed off if they did admit that the fault is on their end. Here are some of the silly and ridiculous excuses they give me:
Maybe your modem is facing the wrong direction.
Oh I see, where should it be facing then? Planet Pluto? That modem has been in that position since I purchased it and it worked fine without any problems before.
Maybe the network is congested with too many new subscribers.
Then stop signing up new subscribers if you cannot cope with the demand or upgrade your bloody network!
Maybe you're sharing too many PC's.
I only have two systems connected to the modem, one is a desktop and one is a laptop. And It worked fine all the while so don't give me crap excuses like that!
Maybe your laptop is too near the modem (I'm using their WIFI enabled modem with built in router)
Too near? Too near you say? Now that's a new one. Hey morons, it's the same even if I sit in the toilet with my laptop.
I'm seriously getting fed up of all the excuses they've been dishing out. All I know is that it worked great before and now the service has gone totally down the drain. It's not like I'm using it for free, I pay a monthly fee every month without fail and on time at that. In fact, I pay more than than what I'm supposed to pay every month so I EXPECT to get what I'm paying for!
This is unfortunately the sad tale of all Malaysian companies. They start out promising the world and for a while, they do deliver the world, then they slowly but surely start dishing out crap and expect the public to just keep taking it without making a fuss. Well, I'm sorry to say, I'm not taking this lying down. If I have to call up their customer service everyday and give them hell I will.
In fact, just last night I gave them hell to the point I think the poor fellow almost cried on the phone ... hahaha! Here's a small part of the conversation. Mind you, I was boiling already from the earlier excuses he was giving me.
P1 Customer service (P1 CS): Try resetting the modem.
Me: Reset your head la! You know how many times you people have told me to reset my modem? Can't you come up with something better?
P1 CS: Urmmm sorry sir, but try resetting the modem cos maybe your IP is jammed.
Me: (With a huge exasperated sigh!) Ok, ok, I'll try it again.
After going through the motions of resetting, I'm still unable to connect.
Me: Now what? You want me to run out naked with the modem on my head and dance?
P1 CS: Urmm, no sir but everything looks fine here.
Me: Do you want to come over to my house and see for yourself. I can even come and fetch you.
P1 CS: Sorry sir but it looks fine, maybe I'll generate a report for you to get our technical people to look into it.
Me: Sorry, sorry, sorry, that's all you people say.
P1 CS: Sorry sir but our technical people will get back to you in 48 hours.
Me: Yeah right they will, just like the other 20 times I called and you guys told me the same thing. Your technical people are not very good are there?
P1 CS: Sorry sir but they will call you in 48 hours.
I can't remember what I screamed at him and hung up before I started swearing vulgarities at him. That's actually almost the same way all my conversations with P1 go these days. If nothing is really done, there is going to be a time I will personally go over to their office and create a ruckus they will never forget. You might even read about some maniac being arrested for walloping some P1 customer service people ... LOL!
Seriously though, I'm not going to let them get away with this. I think the time has come for letting companies dish out crap service and not be challenged is way overdue. I'm going to get my moneys worth even if I have to take this up all the way to the Malaysian Communications and Multimedia Commission (MCMC)!
Fortunately today, the connection seems decent and I hope it stays that way :D Oh ya, I heard that YTL will be launching their version of Wimax soon, so if any of you are even considering P1, I'd say wait a little bit and see what they have to offer. I know I'll be checking it out when they do launch.
Note: To be fair, P1 did give me a one month waiver on subscription.