Sunday, October 25, 2009

Reset Your Head la P1 WiMax!

A couple of months ago, I spoke volumes about P1 Wimax. I spoke about how incredibly fast they are. In fact I was even trying to get people to sign on. Well, let me eat my own words and beg you people not to even bother signing up with P1 cos since the time I started using their service, it has deteriorate to a point that it's driving me up the wall.

When I first started using P1, it was excellent. I was surfing constantly at speeds that were promised to me and downloading stuff was heavenly. Surfing was stressless and I was laughing out loud every time I read someone complaining about their useless Streamyx connection. These days just to get connected to a network takes ages and when I do, a snail could move faster than the speeds they give me. And they claim to be the fastest wireless broadband network in the country! My foot and a half!

I've called their customer service people a million times and trust me, none of the conversations with them were ever friendly ones. I think they have my picture and number pasted on the wall and probably dread to answer my calls. The thing is I wouldn't be so pissed off if they did admit that the fault is on their end. Here are some of the silly and ridiculous excuses they give me:

Maybe your modem is facing the wrong direction.
Oh I see, where should it be facing then? Planet Pluto? That modem has been in that position since I purchased it and it worked fine without any problems before.

Maybe the network is congested with too many new subscribers.
Then stop signing up new subscribers if you cannot cope with the demand or upgrade your bloody network!

Maybe you're sharing too many PC's.
I only have two systems connected to the modem, one is a desktop and one is a laptop. And It worked fine all the while so don't give me crap excuses like that!

Maybe your laptop is too near the modem (I'm using their WIFI enabled modem with built in router)
Too near? Too near you say? Now that's a new one. Hey morons, it's the same even if I sit in the toilet with my laptop.

I'm seriously getting fed up of all the excuses they've been dishing out. All I know is that it worked great before and now the service has gone totally down the drain. It's not like I'm using it for free, I pay a monthly fee every month without fail and on time at that. In fact, I pay more than than what I'm supposed to pay every month so I EXPECT to get what I'm paying for!

This is unfortunately the sad tale of all Malaysian companies. They start out promising the world and for a while, they do deliver the world, then they slowly but surely start dishing out crap and expect the public to just keep taking it without making a fuss. Well, I'm sorry to say, I'm not taking this lying down. If I have to call up their customer service everyday and give them hell I will.

In fact, just last night I gave them hell to the point I think the poor fellow almost cried on the phone ... hahaha! Here's a small part of the conversation. Mind you, I was boiling already from the earlier excuses he was giving me.

P1 Customer service (P1 CS):
Try resetting the modem.

Me: Reset your head la! You know how many times you people have told me to reset my modem? Can't you come up with something better?

P1 CS: Urmmm sorry sir, but try resetting the modem cos maybe your IP is jammed.

Me: (With a huge exasperated sigh!) Ok, ok, I'll try it again.

After going through the motions of resetting, I'm still unable to connect.

Me: Now what? You want me to run out naked with the modem on my head and dance?

P1 CS: Urmm, no sir but everything looks fine here.

Me: Do you want to come over to my house and see for yourself. I can even come and fetch you.

P1 CS: Sorry sir but it looks fine, maybe I'll generate a report for you to get our technical people to look into it.

Me: Sorry, sorry, sorry, that's all you people say.

P1 CS: Sorry sir but our technical people will get back to you in 48 hours.

Me: Yeah right they will, just like the other 20 times I called and you guys told me the same thing. Your technical people are not very good are there?

P1 CS: Sorry sir but they will call you in 48 hours.

I can't remember what I screamed at him and hung up before I started swearing vulgarities at him. That's actually almost the same way all my conversations with P1 go these days. If nothing is really done, there is going to be a time I will personally go over to their office and create a ruckus they will never forget. You might even read about some maniac being arrested for walloping some P1 customer service people ... LOL!

Seriously though, I'm not going to let them get away with this. I think the time has come for letting companies dish out crap service and not be challenged is way overdue. I'm going to get my moneys worth even if I have to take this up all the way to the Malaysian Communications and Multimedia Commission (MCMC)!

Fortunately today, the connection seems decent and I hope it stays that way :D Oh ya, I heard that YTL will be launching their version of Wimax soon, so if any of you are even considering P1, I'd say wait a little bit and see what they have to offer. I know I'll be checking it out when they do launch.

Note: To be fair, P1 did give me a one month waiver on subscription.

59 comments:

  1. I've been having problems with mine at home recently as well. I have not called them yet but I bet they're all graduates of the same school. Sigh.

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  2. Ouch. I had the problem today and had to reset the modem. It's very rarely that I encounter issues with P1, I'm guessing it's because of the area I live in who are not aware of it. :-)

    Well, I might as well enjoy while it last, as you said, with Malaysian companies, all good things WILL come to an end.

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  3. BT - LOL! I'm sure they all went to the same school too! I've been having problems for close to a month now and it's darn annoying ...

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  4. Gallivanter - Oh, how I envy you, buddy :D Maybe I should move over to your area la ... LOL!

    I've been having on and off service for the past one month and it really is beginning to annoy me to the max!

    Yup, it's the typical Malaysian business mentality, over things and not able to deliver and even worse, don't bother with rectifying it!

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  5. Gosh... you know what, I'm facing some issues with my maxis bb subscription as well. And they have some big time dungus as their customer service people as well... they read their bloody sodding diagnosis from a script I believe. And they think we're so bloody stupid as to not know how to try to rectify the problem before asking for their help.

    Anyway when my contract with them ends next May, I'm going back to streamyx.

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  6. Terra Shield - Hey, you're back :D

    Thank god I'm not the only one who thinks these people are a bunch of morons!

    Exactly, I only call them after I've exhausted all avenues of trying to fix it myself and then they make me do the same crap which I did before even calling them to tell me that everything SHOULD be working fine! If it was, I wouldn't be calling them.

    Bunch of idiots!

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  7. And to think that I was all excited when P1 was coming over here to KK next year...sheesh.

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  8. Perry - Sorry to rain on your parade but at least you're prepared for things :D

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  9. Wow NIck.. you were really pissed off don't you?? Anyway, i would too... kalau balik balik they give me stuid answers. :( I hope you'll get back your connection soon.

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  10. LOL @ reset ur head la hahahahhaahhahahhahaah~

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  11. Wah first time I'm reading a complaint on Wimax he he...

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  12. Dear Nick Phillips,

    I understand that you are facing slow connection lately. I am here to help you in regards to the issue. In order for me to solve the problem, there's few information/details that I need you to provide me. e.g : Account number/Full name/ IC number.

    We will more than happy to assist you. We would like to apologize for any inconvenience caused.If you require further assistance, please do not hesitate to respond to this email.

    Thank you for choosing P1.

    Regards,
    Your friend at P1

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  13. Emelda - I am pissed off. I hate paying for a service and it doesn't work properly half the time. I seriously hope some good will come from my rants :D

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  14. Marzie - Hehehe ... angry la, when I'm angry my mouth works faster than my brain ...

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  15. Marzie - So far they've been giving me good service until recently which started getting on my nerves!

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  16. Ez_Care - Hah! Good to know someone from your company actually reads my blog.

    In all fairness to your establishment, your technical people have already called me today and said that they will monitor my connection which at the moment is stable. I honestly hope it stays that way.

    But I sincerely thank you for responding to this post and will most definitely email you should I encounter the same problems again. I do hope you guys can live up to your promise as the fastest wireless broadband provider.

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  17. Hi Nick Phillips,

    Thanks for your kind reply.

    However, could you provide me the account number? I will still need to confirm on which technician called you previously.

    Thanks for your continuos support to P1 Wimax!

    Regards,
    Your friend in P1

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  18. hahahahha funny la ur title! So did they fix ur prob or not?

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  19. So now I dunno, which one sucks more..Screamyx or Wimax???

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  20. The power of blogging! What P1 didn't manage to do through a phone they managed through your blog. LOL. See! your complaining and whining and ranting didn't fall on deaf ears : ) Let's hope they keep their word and rectify the problem.

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  21. Ez_Care - Hi, thanks for the comment but I'm not in the habit of giving out my personal details online and you didn't leave an email for me to contact you.

    Besides, since you're from P1, you should have official means of contact (ie. P1 registered email or number) so why are you using a blogger account to contact me.

    Forgive me for being suspicious but in this day and age you just cannot be too sure :D

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  22. Marzie - LOL! I tell it as it is :D

    So far, it looks decent but I'm not holding my breath just yet ...

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  23. Marzie - There was a time I would have told you Streamyx but now I'm not so sure anymore :D

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  24. Zen - Oh I have to agree, blogging does carry some form of weight :D Yup, I'm keeping my fingers crossed that things will be fine soon :D

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  25. OMG, this so reminds me of all those endless conversation with the Streamyx CS. for eg: they always ask me to reset my router & modem, every single time I call. Even after I told them that I'd reset those 2 gadget for like the 5th time before I even call CS, they'd go "I'm sorry m'am but this is our standard procedure". Walau eh, I really wanted ripped my hair out and scream my lungs out!

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  26. im still with the same ole same ole streamyx...havent experience serious problem so far. just the occasional lag but one that i can tolerate.

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  27. Hi Nick,

    We are actually from P1 Online Media team which will monitor P1 users feedback online daily.

    I'm so sorry that we've confused you previously.

    You may drop your info to this following email :-
    talktous@p1.com.my

    Once we receive your email we will rectify your issue ASAP and get back to you :)

    Thanks and have a nice day :)

    Cheers,

    P1 Buddy
    Care Line 1300-800-888

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  28. 'Reset your head!' Hahahaha

    Dora of Zooropazoo has a better line... "Dear stupid P1, KAMI SUDAH POTONG LU PUNYA LAH”

    Classic! :D

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  29. hopefully, your Wimax will not cause u any more trouble in the future,Nick. Or else, you may need to ask them to reset their head again..hehe..

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  30. Samantha - Exactly! I wouldn't be calling them if I hadn't tried all the usual resetting stuff first. I just want what was promised to me, is that so hard to do? Siggghhh ...

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  31. Carol - Lucky you :D The occasional lag I also can tolerate, but this one is like very often lag ... LOL!

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  32. P1 Buddy - Ok, now that's more like it. I'll most definitely drop you and email about all this. Thanks for dropping by, I appreciate the fact that you guys are willing to listen, I just hope you're able to improve.

    Will drop you an email later.

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  33. Nessa - Really? Dora wrote that? Cool la, so in line with their 'Sudah Potong' campaign ... LOL!

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  34. Mama Mia - I'm hoping so too but for now I'm not holding my breath just yet ... hehehe ...

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  35. Oops... here's Dora's post link. Baca la when you got time. The P1 people should read it too :P

    http://www.zooropazoo.com/?p=687

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  36. Nessa - Cool, more people complaining about them ... I'll hop over right now. Thanks for the heads up :D

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  37. Wow, Nick. You are so garang! haha!

    I can understand. I will be angry too! So P1 is like Streamyx now?

    Luckily they replied you. But why does it have to take so much calling and stress before they respond in a proper manner?

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  38. Hi NicK :D

    I'm afraid that i haven't receive your email just wanna follow up with you.

    Isit possible if you can provide me your A/C No so that i can rectify your issue ASAP :D

    Thanks and have a nice day :D

    Cheers,

    P1 buddy!

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  39. Hi Nick, oh you're in better position 'coz u get 1 month waived from them at least. Just to remind, better get them chop, sign & seal for that! hehehe... :-)

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  40. Hi Nick,

    Hope everything goes fine :D

    Cheers :D

    P1 Buddy

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  41. Foong - Actually I honestly hope they don't go the Streamyx way la ... They were okay at one time but Streamyx was crap from the start ... hahaha!

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  42. P1 Buddy - Just sent you my email.

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  43. Dora - Actually the one month waiver doesn't really matter, I'm more interested in being connected ... Oh, don't worry I have the waiver report number or reference number or whatever it's called ... LOL!

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  44. P1 Buddy - So far everything is fine. Thanks for your help. Your technicians will be coming over to my place today.

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  45. this is a good one. LOL esp the modem facing the wrong way! hahaha.

    my sis, in shah alam,is also using P1 Wimax, and she hasnt been able to online for almost a week already! as much as stimyx sucks, it is still the best so far.

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  46. Cheers guys~
    Coz i'm here to help you ;) you may direct send to talktous@p1.com.my and i will try my best to help you out!

    LET US MAKE YOU SMILE :D

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  47. Xin - First of all welcome to my blog :D

    Yeah, I like that one too ... LOL!

    Streamyx, the best among the worst :D

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  48. P1 Buddy - I'll only really start smiling when I see my connection speeds back to normal :D

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  49. Wahhhh...luckily i still haven't subscribe P1 yet..LOL I think my broadband still ok and reliable..

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  50. Kadusmama - It's a blessing in disguise that your area didn't have coverage at that time, otherwise now you sure wallop me one ... LOL!

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  51. Dear Nick Philips,

    Hope everything getting bettter :) Hopefully i do make you smile :D

    have a nice day.

    cheers,
    P1 Buddy
    care line 1300-800-888

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  52. P1 Buddy - I'm glad to say that my connection is going great again. Thanks for getting my issues resolved :D

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  53. DAMN YOU P1!! NOTHING IS CHANGE!!! YOU BIG LIAR COMPANIES!!! THE OLD P1 I USE IS BETTER AND CAN DOWNLOAD MANY TIMES BUT THIS NEW P1 IS BETTER FOR THE FIRST TIME AND NOW IT GET VERY SLOW AND LAME EVEN I DON'T DOWNLOAD ANYTHING!!! AND THE DAMN QUOTA ALWAYS SHOW UP!!! LOSER!!!!

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  54. its really bull shit i cant even play my ps3 game with my friend and they gave me the same excuses

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  55. they keep telling me to reset reset reset and nothing change

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    Replies
    1. Which is why I told them to reset their heads :P

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    2. its really fun when i read it

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