Zooming Again ...

I'm a person who complains quite a bit when things don't go my way. But I'm also a person who gives credit where credit is due.

Most of you know about the recent P1 WiMax connection problems that have been plaguing me for the past one month or so. I was so stressed out just trying to get them to solve it that I even bitched about it a while back over here.

It just so happened that one of their ... urrrmmm ... I don't know what you call them, but one of those people who monitor online complaints about P1 happened to read that particular post and got in touch with me to try to solve my problem.

Now, I wasn't expecting much to be resolved cos we've all had dealings with customer service people before and P1 has also been having some bad press lately. But I was proven wrong.

I would like to like to thank Timothy Chong, their web specialist who so patiently listened to my rants (and trust me, they weren't very nice rants) and assured me he will do his best to get my connection up to speed, if at all possible, and he kept his word. Yesterday, I had an outdoor CPE modem installed in my house and now I'm back to getting the speeds they promised me, which is all I really wanted anyway.

I think the powers that be at P1 should hire more people like Timothy who are actually problems solvers instead of giving silly excuses and reasons like the rest of the P1 customer support people do. In fact half the time, they make it sound like it's the customers fault. He kept every promise he made to me even though I was a pain in the ass most of the time when dealing with him. For that I thank you very much Timothy.

My connection is excellent right now but I'm not holding my breath just yet. I'll give this outdoor CPE modem a month or so to see if it really is stable but at least I know that if anything were to go wrong, there is one person in P1 that I can rely upon to get things done.

Now the only other problem that I have, which is no fault of P1 is to go get myself a router ... siggghhh ... and that means forking out some good hard earned cash for it. And until I do, wifey and me are just going to have to be sharing internet connection time. Well I suppose I could just get a couple of xbox games and play while waiting for my turn at the PC. Oh crap, wait a minute, first of all I'd need to get an Xbox! LOL!
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