The Hartlezz Chicken Restaurant!

A couple of months back I posted a rant here about Hartz Chicken. I had an incident with them that left a bad taste in my mouth. The family, especially the boys love eating there cos of their all-you-can-eat menu. To be honest and fair, they do offer some pretty decent food and the price is also reasonable.

But what happened during that incident with us put us off from eating there again. The fact that my complaints and emails to the management went unanswered further strengthen my resolve to give the place a miss from that day onwards. Imagine what kind of management they have that doesn't even bother answering complaints from their customers.

Anyways, that was way back in February this year. It's been months since we've been there and last Saturday, me and wifey felt like taking the boys for an all you can eat food binge. And we decided to give Hartz Chicken a second chance. This time we decided to try their restaurant at Sunway Pyramid cos we didn't want to go back to the branch where we initially had problems with.

The boys were out at one of their friends place and after we picked them up, we headed straight to the restaurant. We were a little late and it was going to be time for the breaking of fast and if we didn't get there before then, we knew all the tables would be taken up.

We reached there with quite some time to spare before the breaking of fast was officially announced. The restaurant looked pretty empty. There was only one or two tables that were occupied. The boys were pretty excited cos they just love this all you can eat restaurant. Well, to be honest, so do I :D I love chicken and an all you can eat chicken joint is like heaven on earth to me.

So, I go to the counter to pay and get a table for us. This is where all the crap starts. There I was, standing at the cashier counter and one of the staff just looks at me with this rather sullen and perplexed look on her face. I tell her, I want a table for the four of us. She doesn't answer me for a few seconds, then she looks at the reservations book which has about 4 names on it and asks me if I was going to eat there or take away.


Huh? Take away? It's an all-you-can-eat joint and she was asking me whether I wanted to take away? I can eat everything there so would it be fair to say that if I wanted take away, I would want everything on the menu packed up for me to take away? Damn silly girl!

So I say no, I'd like to eat in and she looks to the cashier who then looks at me for a few seconds without saying a word and finally ask me if I can finish eating by 6.30pm. It was about 5.50pm then. I gave him this non understanding look and asked him why? He said that the place was booked and I had to finish eating by 6.30pm if I was to be let in!

Ok, let me state her again that the reservations book only showed 4 names and there were currently 2 tables being occupied and there were more than enough tables to go around. Oh and I must mention that it's an all you can joint and here I am told to rush through my dinner and finish eating withing 30 minutes or so? WTF?

Are you trying to tell me that you're refusing to let me, a paying customer into your restaurant that has god knows how many tables empty and with only 4 names on the reservation list into your restaurant? And if I wanted to be let in, I must promise to finish my 'all-you-can-eat' meal in 30 minutes? What the heck kind of reasoning is that?

And before I could even lose my temper and give them a nice dose of healthy grilling, wifey who was listening in, grabbed me, said something nasty to them (I can't really remember what) and stormed out of there. She was fuming mad and if she didn't grab me and walk out, we both would have decked the bloody stupid dumb ass cashier.

This is the first time I've ever been told that I have to finish eating at a certain time, in an all you can eat restaurant at that! This is also the first time I've been denied entry into a restaurant for one of the worlds most stupidest reasons. I was mad, really mad. You should have seen the look of dejection on my sons faces. They were all set for a nice round of food binging.

I knew complaining to the management would come to naught after the complaints I sent during the first incident in February. But I'm seriously not through with them yet. I'm still going to find ways to pursue this matter. And I hope that one of their management would stumble upon this post cos I am recommending for people to give this place a miss!

I hope some of you, my good blogging friends would help me spread the word about this seeing as how they have a management that will NOT answer your complaints at all. Shows you what they think of their customers. They're absolutely atrocious and I don't even think they train their staff at all, judging by the ones I had encounters with. I have given up on this ridiculous restaurant for good! As far as I'm concerned they can all go rot in hell.

So people, please stay away from this restaurant. Go to McDonalds or maybe the road side stalls instead. You'd probably get much better service and at least they won't ask you to finish eating your food in 30 minutes!
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